The Monroe County Control Center is operated under the auspices of the Board of Directors; 2 members from each of the owner municipalities who are appointed on an annual basis by the respective governing bodies.

The Board of Directors has appointed Gary A. Hoffman the Director of Communications, Karen S. Barwick as the Information Systems & Fiscal Administrator, Shawn Datesman as the 9-1-1 Operations Director, Susan Difilippantonio as the Training Coordinator, John A. Snyder as the 9-1-1 ESN/ALI Coordinator, Dawn Pesotini as the Administrative Project Assistant & Coordinator of Employee Support Services, Melissa Harris as the Quality Improvement, Public Outreach & Programs Compliance Coordinator, Robin Staples as the Office Administrator & Assistant TAC Officer, Matthew Kislak as the Assistant Coordinator for Information Technology Services, Angie Henning as the 9-1-1 CAD Coordinator and Christina Davidson as Secretary/Receptionist.

The dispatch staff consists of 8 shift supervisors, 19 full time dispatchers and several part time dispatchers, typically working up to 6 dispatchers per shift.

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