The Monroe County Control Center receives fees from the municipalities it serves, for
dispatching emergency services, depending upon the category of service the municipality
has requested. Some municipalities do not have local police departments, therefore,
pay a per capita fee based on fire and emergency medical service dispatch only.
Other municipalities, with local police departments, pay a higher per capita fee for fire,
emergency medical service, and police dispatch. In addition, dispatch fees are paid
by Monroe County for dispatching all types of emergency services throughout the county,
including dispatching for county agencies such as the Sheriff's Department.
Universities and school districts also pay a per capita fee for additional radio usage and
emergency services.
The Monroe County Control Center actively and aggressively pursues other
types of revenue in order to reduce the amount of the per capita fees charged to each
participating municipality. As noted above, these sources of revenue provide
approximately 30% of the annual operating budget of the Monroe County Control Center.
PERSONNEL
The Monroe County Control Center is operated under the auspices of the
Board of Directors; 2 members from each of the owner municipalities who are appointed on
an annual basis by the respective governing bodies. The Board of Directors has
appointed Gary A. Hoffman the Director of Communications, Jeffrey A. Strunk as the Deputy
Communications Director, Karen S. Barwick as the Information Systems &
Fiscal
Administrator, Susan Difilippantonio as the Training Coordinator,
Melissa Harris as the Quality Assurance Coordinator, John A. Snyder as the 9-1-1 Addressing Systems Coordinator,
and Dawn Tinsman as the Administrative Project Assistant. The administrative
staff is rounded out by 1 full time and 1 part time secretary. The dispatch staff consists of 5
shift coordinators, 35 full time dispatchers and 3 part time dispatchers, working up to 7
dispatchers per shift.
