Job Description - Public Safety Dispatcher

Reports To: 

The Director of Communications (DOC),   Deputy Communications Director (DCD) and the Shift Coordinators (SC). 

Supervision Received: 

The Public Safety Dispatcher will work under the direct supervision of the Director of Communications, Deputy Communications Director and the Shift Coordinators. 

Explanation of Job Description: 

This is a full-time position, which is responsible to receive and transmit telephone and radio requests for service.  Prioritizes requests, transfers data into proper radio message format and dispatches proper Police, Fire, Ambulance and other emergency services personnel and equipment, per Standard Operating Procedures.   Maintains records and resource data. Must be able to successfully pass and remain certified in operating the NCIC/CLEAN computer system as dictated by the Pennsylvania State Police and the Federal Bureau of Investigation.  Operates IBM Computer Aided Dispatch system. 

Typical Examples of Duties: 

Minimum Requirements:

Other Requirements and Information

State Certification:

The public safety dispatcher will be required to maintain certification in all state mandated categories which currently include: call taker, police dispatch, fire dispatch, EMS dispatch, EMD dispatch and EMA dispatch.

Hours of Work:

This is a full-time position and as such the hours shall not normally be less than forty (40) hours per week, as scheduled by the Deputy Communications Director. Employees are required to work rotating shifts.  Any schedule adjustments on the part of the employee must have prior approval of the Deputy Communications Director.

Probationary Period: 

There will be a 2080 hour or one (1) year probationary period, which ever comes first. The Probationary Period shall commence with the first hour of employment as a Public Safety Dispatcher.  During this probationary period, the employee may be disciplined or discharged by the Director of Communications. 

Salary: 

This position will be paid on an hourly basis and the salary rate shall be in accordance with the current Articles of Agreement.  

Benefits: 

Shall be in accordance with the current Articles of Agreement.  

Training:

Paid classroom and on the job training are provided by the employer in accordance with the current training program.  The normal formal training period lasts 4-6 weeks, followed by on the job training and supervision as required. 

Revised 07/07/2005

Job Description: Secretary/Receptionist (SR) 

Reports To:

The SR will report to the Director of Communications, i.e.” the Director”. The SR will work for and at the discretion of the Director. In the absence of the Director the SR will report to the Deputy Communications Director. 

Explanation of Job Description:

This is a full-time position. The SR will participate in the planning and operational aspects of the Monroe County Control Center (“the Agency”), which is a modern fast paced multi-agency, multiple jurisdictional, 9-1-1 public safety communications center that dispatches police, fire, emergency medical, and other allied public safety agencies. 

The SR will also assist the Director with various administrative duties and activities as needed; storing, retrieving, and integrating information for dissemination to staff and clients with the overall intent and focus being to help make the Agency run more effectively and efficiently.  

The SR will coordinate normal office functions to assist other Agency departments by functioning in support role for special projects however; the SR will remain under the direction of the Director.   

The SR receives calls and visitors at the agency; determines nature of business and directs callers to destination. Must be able to quickly and accurately obtain and disseminate basic information and other pertinent information from callers or visitors for the person called upon.  

This position must be able to demonstrate and maintain a high proficiency level in the use of a telephone console to receive incoming administrative telephone calls. Must be able to proficiently and accurately type not less than 35 words per minute.  

This position will be required to type memos, correspondence, reports, and other documents.

Will issue visitor’s security pass to personnel.   

Must be familiar and articulate to be able to answer basic inquiries and will perform a variety of clerical duties as needed including but not limited to collecting and distributing the agency’s mail and various messages.

This is a full-time position and as such is responsible for answering the agencies administrative agency calls, routing calls to the proper agency personnel, and taking messages when necessary; disseminates incoming mail to the proper recipient; prepares outgoing mail.  

Greets visitors and directs them to the proper agency personnel. Be able to demonstrate the ability to fluently use Microsoft Office products such as Word, Excel and Outlook.

Must be able to learn and operate other business office equipment and tools to prepare correspondence, forms, and calendars, reports, meeting materials, minutes, publications or other materials as directed.

This position is further clarified as a “confidential employee”. The SR will be directly involved with the coordination of personnel activities and will be involved during contract negotiations to the extent and as directed by the DOC and or DCD.  

It is imperative that the SR be trustworthy and able to keep all business and information strictly confidential due to the nature of their work responsibilities. 

Must not participate or be party to any illegal activity or situation that could be perceived as a potential conflict of interest. 

Must have and maintain a clear criminal history. 

Must be capable of promoting a positive and cooperative attitude; demonstrate tact and diplomacy towards management, other staff members, emergency service providers and the general public.

 Must be reliable.  

Must have good interpersonal skills. 

Must have good organizational skills.

Must be able to demonstrate and maintain a great attitude, exceptional work ethic and commitment and dedication to the agency.  

Must be able to fully support and defend the mission of the operation. 

Must be able to accept special assignments and carry them through efficiently to completion. 

Must be able to understand and follow verbal and written instructions. 

Will prepare, at the direction of the office administrator prepare correspondence to user municipalities, emergency services providers and others.  

Minimum Requirements:

The candidate must have a high school diploma or GED supplemented by specialized training in business and or public administration with a public or government agency or equivalent. 

The candidate must have at least five (5) years of certifiable experience with an increasing responsibility of administrative and or project coordination duties. 

Prior to employment the candidate must be in possession, and throughout their employment continuously maintain a valid Pennsylvania driver’s license and in addition must be able to supply their own transportation.

The candidate shall posses and must maintain a clear criminal history throughout their employment with the Agency.

The candidate must not participate in or be party to any illegal activity or situation which could be perceived as a potential conflict of interest or bring negative attention upon themselves or the Agency.

The individual must be able to determine the scope and magnitude of an emergency situation and have the ability to cope, manage and work with those stresses, perceived or otherwise.

Must be able to show and demonstrate prior experience utilizing secretarial and receptionist skills.

 Must be able to demonstrate exceptional “customer service” skills; be pleasant and cordial. 

Must have experience working with different types of modern office equipment such as, but not limited to; photocopier, facsimile machines, etc.   

Any equivalent combination of acceptable training and experience, which has provided knowledge, skills, and abilities, as cited above. 

Physical Demands:

Because of the public safety service and the high level of sensitive information the Agency handles all employees are required to be subject to random drug screening. The candidate must pass a drug screening at the time of hire and must consistently pass a random drug screening throughout their employment with the Agency.  

While performing the duties of this position, the employee is frequently required to walk, sit, and talk or hear. Occasionally, the employee will need to stand; reach or work with arms above shoulders; and bend, twist rotate at the waist. On rare occasions, the employee will need to crawl, lift and carry items over 15 pounds or push items.  

The specific vision requirements for this position are as follows:
·         Close vision (clear vision at 20 inches or less) – corrected or uncorrected.
·         Color vision (ability to identify or distinguish colors).
         Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Hours of Work Required:

This is a full time position and the hours shall not normally be less than forty (40) hours per week. The actual work schedule i.e. “hours of work” will be scheduled by the Director. Any schedule adjustments on the part of the employee must have prior approval of the Director. 

 Overtime must be approved by the Director prior to working it, and compensation will be based upon actual hours worked. 

NOTICE:

Because of the nature of the Agency’s operation the position requires the candidate, on occasion to be called in during emergency situations. This may require the candidate to work evenings, weekends, and/or weekdays and will be on an as needed basis.  

Other:

Confidentiality and the ability to keep information confidential are a crucial component of this position and any violation thereto may result in immediate disciplinary action and/or termination of employment.

This position requires the ability to demonstrate professionalism.

This position is considered non-exempt under the Fair Labor Standards Act (FLSA).  

Probationary Period:

There will be a 2080-hour probationary period, which shall begin with the first hour of employment as the Secretary Receptionist. Note: this probationary period is subject to modification by the Director.  

Notwithstanding this, the position is and will remain an “at will” employment position; meaning that the Agency or the employee may terminate the employment at any time, with or without reason or cause, and with or without prior notice. 

Non-Bargaining Unit Position:

Because this is a “confidential employee” it is not covered under the current Articles of Agreement.

Compensation/Pay:

This position will be paid on an hourly basis and the rate shall be set by the Monroe County Control Center Board of Directors, once a year, at their reorganization meeting, normally held in January of each year.  

Benefits:

The SR will have the same basic benefit package; health insurance, life insurance, paid personal days and bereavement leave, as that of a dispatcher with a comparable amount of years of service. Benefits however for the administrative or “support staff” are set by the Board of Directors and are subject to change. 

 Right to Return to Former Job: 

Employees promoted internally, who elect to return to their former position, or who fail to meet requirements of the new position during the evaluation/probationary period, shall be returned to their former job without loss of seniority or salary that would have accrued to them in their former position if there is a vacancy in that position. (This section only pertains to employees promoted from within the Agency). 

Return to the Bargaining Unit: 

A person, who, after promotion or transfer out of the bargaining unit, remains in the continuous employ of the Monroe County Control Center, may be transferred, at the sole discretion of the Monroe County Control Center Board of Directors, to any designated job classification in the bargaining unit previously held by that person. (This section only pertains to employees promoted from within the Agency).

Current Openings

Contact Information