The new CAD has several robust features that will not only help the field units, but also our dispatchers, making them more proficient and efficient in call processing. The new system will afford emergency responders with some additional planning capabilities and statistical data, which was not available in previous CAD systems, proving helpful to them in “real time” as well as in forward planning.
The system has the ability to provide these additional capabilities for our authorized users through field user mobile devices. This “mobile portion” is not a mandate for field users; it is an option. The plan enables them to engage at their own time and respective funding cycles.
The Pennsylvania Emergency Management Agency (PEMA) is providing the funding for the project, specifically from the PA Act 12 proceeds (the $1.65 per month surcharge on all devices that can access 911).
The software vendor is Tyler Technologies, which is located in Troy, Michigan. Tyler Technologies CAD software is utilized by numerous public safety agencies throughout the United States, from rural areas to larger metropolitan cities. The cost for the new software alone is approximately $900,000. Additionally, there are hardware and staff training costs.
The Monroe County Control Center devised a CAD Committee, comprised of several dedicated dispatchers, supervisors and administrative staff members. The CAD Committee members have spent countless hours inputting data into the new CAD system in order for it to be effective and precise when we go “live” with the system later this year.
As of February 16th, 2018, members of the CAD Committee have had preliminary meetings with Police Departments. Fire Departments and EMS agencies to obtain the necessary information they need in order to “load” the data into the new CAD system. Our radio terminology is also in the process of changing. Instead of using EMS and ten codes, we are transitioning into using “Plain English” for most of our dispatches. The CAD Committee has been instrumental in developing those changes alongside of our field users. Those of you that listen to MCCC on the scanner might already have heard some of those changes over the airwaves.